Return
Not completely satisfied with your purchase? Of course that can happen. You can return any item you ordered from us within 30 days of the date of receipt for a refund. With the exception of defective goods, returned items must be in their original and resalable condition. So make sure that the product is in the original packaging with all labels still attached. Returns must be made via the same route as the purchase was made. If a purchase has been made in the webshop, it cannot be returned in the store, webshop purchases must be returned via the link below.
Return step by step:
Click here to return your item.
*Returns may take between 5-10 business days to process.
Return address:
Gooiland 45
1948RD Beverwijk
It is possible to exchange items. However, it is faster and easier for you to purchase the desired product directly via a new order and return your current item(s).
Do you want to return something? Then complete the returns form and return your order (return costs are at your own expense). As soon as we have received and processed your return, you will receive a refund or we will send the new items your way.
With the exception of defective goods, we are currently not covering the costs for returning a product to us.
We recommend sending the item via a registered delivery method so that you can always follow it. Muchachomalo is not liable for returned goods that never reach our warehouse or are damaged during their return.
As soon as we have received your item back in our warehouse, a check will take place based on the reason for return. After approval, we will send you a confirmation email and you will receive a refund or the new items will be sent to you.
Refunds will be made automatically via the payment method you used to place your original order. This will take up to 10 business days, depending on the issuer of your payment method.
Refunds can take up to 10 working days. After we have approved the reimbursement, the payment will be done through your individual payment provider. From that moment we have no control over the reimbursement. Still received nothing after 10 working days? Then take Contact With us.
If you have received a defective item, we ask you to contact us immediately. Keep this information at hand:
- your order number
- The name of the defective item
- Description of the defect
We usually replace defective items free of charge.
For orders delivered outside the EU, we will only refund the original purchase price of the ordered items. This means that we will not refund any shipping costs or import duties.