Return
Not completely satisfied with your purchase? That can of course happen. You can return any item you have ordered from us within 30 days of the date of receipt for a refund. With the exception of defective goods, the returned items must be in their original and salable condition. So make sure that the product is in the original packaging with all labels.
Step by step return:
Click here To return your item.
Return address:
Gooiland 45
1948rd Beverwijk
Need a different size? Or would you prefer a different print or color? No problem! Fill in the return form and add the product that you want to receive (including color and size) as a comment. Send your order back (you have to pay return costs) and when we have received it, we will send your new item to you for free.
With the exception of defective goods, we are currently not covering the costs for returning a product to us.
We recommend sending the item via a registered delivery method so that you can always follow it. Muchachomalo is not liable for returned goods that never reach our warehouse or are damaged during their return.
As soon as we have received your article back in our warehouse, a check will take place on the basis of the return reason. After approval, we will send you a confirmation email and you will receive the purchase amount back.
Reimbursement takes place automatically via the payment method you used to place your original order. This takes a maximum of 10 working days, depending on the publisher of your payment method.
Refunds can take up to 10 working days. After we have approved the reimbursement, the payment will be done through your individual payment provider. From that moment we have no control over the reimbursement. Still received nothing after 10 working days? Then take Contact With us.
If you have received a defective item, we ask you to contact us immediately. Keep this information at hand:
- your order number
- The name of the defective item
- Description of the defect
We usually replace defective items free of charge.
For orders delivered outside the EU, we will only refund the original purchase price of the ordered items. This means that we will not refund any shipping costs or import duties.